What kind of vehicles do you repair?

We regularly repair all makes and models of vehicles. We proud to be the only Mercedes-Benz-Certified Collision Repair Center in Wisconsin, and the only BMW-Certified Collision Repair Center in Wisconsin, and we are certified in Volkswagen Collision Repair. We also specialize in import vehicles such as those that are sold at our Concours dealerships - BMW, Mercedes-Benz, Saab, Porsche, Volkswagen, and Mazda.

How much does an estimate cost?

All estimates are gladly done free of charge. You are not required to get more than one estimate for any insurance company. The only estimate that matters is the one from the shop you choose to perform your repairs. All estimates are for visible damage only, as there may be more hidden damage.

What if my insurance company's estimate is lower than yours?

It always is, insurance companies insure vehicles. We are the professionals of repairing them. We will negotiate with your insurance company to get all the monies required to repair your vehicle back to manufacturers specifications.

Am I entitled to a free loaner car?

Unfortunately, we are such a large shop that we cannot supply loaner cars to our customers. Most insurance companies policies will cover a rental car. You will need to find out how much daily coverage you are entitled to under your policy. We have an enterprise office on our premises, and they can direct bill most insurance companies. If you do not have rental coverage on your policy, please contact the Body Works by Concours team, for other arrangements. The contact information is bodyworks@concoursmotors.com or call (414) 290-4360.

If my vehicle's frame is damaged, is it a total loss?

No. A car is total loss only when the price of the repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. With the aid of our state-of-the-art computer measuring system, our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Why should I repair my vehicle at Body Works by Concours?

We are the only Mercedes-Benz-certified collision repair center in Wisconsin and the only BMW-certified collision repair center in eastern Wisconsin. Other dealers may claim to be certified, but rest assured, they are not. You can check the manufacturers' site information here:

• http://www.bmwusa.com/standard/content/dealer/default.aspx (We are ZIP code 53209)
• http://www.mbusa.com/vcm/MB/DigitalAssets/pdfmb/serviceandparts/Certified_Collision_Centers_list.pdf

Our technicians are trained by the same people who built your vehicle at the factory. The training, equipment, and facility is something that other shops do not have access to unless they are a certified repair facility.

Do you work with all insurance companies?

ABSOLUTELY. Some may be much easier to deal with and have your safety as their first concern, where other companies only care about keeping claims inexpensive and are fast to limit their rental costs. Body Works by Concours will not compromise your safety or our quality standards for anyone! We will also deal with your insurance company on your behalf.

Does Body Works by Concours do custom work?

Definitely! We attend expositions and training seminars on a regular basis to practice and learn the latest, greatest innovations in the customizing world. Give us your best ideas and let us make it a reality!